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Shipping & Returns

Returns

 

Frock On are 100% committed to our customer service, we love knowing that our customers are happy and satisfied with their purchases. We understand that buying online is convenient, however sometimes items just don’t fit or suit. If for any reason you are unhappy with items in your order, simply return it to us within 30 days, in the condition you received it (unworn, unwashed and tags attached) and we will happily refund, exchange  or provide a *store credit- minus postage cost.

If the item you received is faulty, please contact us and let us know if you would like to exchange or refund- including postage cost .

No exchange or credit on sale items under $20- Sorry.

 

 

*If you choose a store credit- we will provide you with 110% of the product price as a voucher! 

All PRE ORDERS are eligible for Exchange & Refund

For all returns, please download the return form and return with Items.
Postage & Shipping

Flat Rate of $10 Australia Post Express

                                     Orders Over $150 FREE* (Australia ONLY)                                          

 

As our postage is well below cost, return items are shipped at the cost of the customer.

For returns/ exchange- please provide an addressed postage bag with your return.

 

 

 

 We now ship to:

up to 0.5 kg up to 2 kg time -approximate
New Zealand $ 20 $ 35 3-7 days
UK $ 25 $ 63 8-10 days
US $ 20 $ 60 8-10 days
Norway $ 25 $ 65 8-10 days
Canada $ 20 $ 60 8-10 days
Switzerland $ 25 $ 45 8-10 days

 

If your country is not listed, please contact us and we will give you a shipping quote.

International Air mail is weight based, so the shipping rate may be more than expected. Once we post your package, if the actual postage is less, we will refund the difference.

Taxes may apply at destination, which are the responsibility of the purchaser.